Warranty

Dear Customer,

You are about to experience the ultimate combination of quality and durability. 
We hope to be of service to you again. 
To maintain the longevity and quality of the mattress please follow the following
instructions:-
1. Rotate the mattress from Head to Toe once a month to ensure a better and long
life for the mattress.
2. Please don't fold the mattress, even when shifting or transporting from one place to another.
3. Please don't keep the mattress in direct sunlight. 
4. Keep the mattress away from fire or heat (60 Degree celsius plus) .
5. Cleaning:- Use a soft, damp, and clean cloth with small circular motions to clean, you may use light fabric cleaning products as well. NEVER use detergents to remove stains.
6. Do not place very heavy objects on the mattress.
7. Make sure the mattress fits properly in your bed frame, placing a new mattress on an old foundation may not provide sufficient support. It may appear that the mattress is sagging when it is really the foundation that supports the mattress which is faulty.
8. Please do not bend the mattress or its corners as that may result in damage to
coir, foam, etc.
10. Use a recommended mackintosh or rexine sheet on the mattress for the baby's bed.
11. The polythene packaging protects the mattress from dust and tempering during transit only. This polythene packing is not good for health. Please remove it before using it on the bed.
12. Always protect the mattress from water and other liquids.

The Limited Warranty applies to mattresses purchased from Cozy Coir.
The Limited Warranty covers only manufacturing defects i.e. sagging and deformity under normal use and maintenance.


This Limited Warranty does not cover any problem that is caused by

  •  Damage resulting from accident, mishandling, fire, or any other enforce reason.
  • Alteration by anybody on the outer decorative cover or inside the mattress (unauthorized service during warranty period)
  • Fading of the colour of the outer decorative cover. 
  • Use of a mattress on a bed base that was structurally not capable of handling the mattress.
  • Normal softening/sagging that is less than one (1) inch.

During the Warranty Period, Cozy Coir will repair or replace the product that proves defective due to manufacturing under normal use and maintenance.
The warranty period for mattresses purchased starts from the date of purchase, the following table can be referred for the warranty period of your respective model. 

MODEL

WARRANTY PERIOD (WITHOUT CHARGE)

WARRANTY PERIOD (WITH CHARGE)

TOTAL PERIOD

Heavy Density

12 Months

12 Months

24 Months

Twin Layer

12 Months

12 Months

12 Months

Hybrid

24 Months

24 Months

12 Months

Pocket Spring

12 Months

108 Months

120 Months

Reversible Design

24 Months

96 Months

120 Months

Ortho-guard

24 Months

60 Months

84 Months

Memory Foam

12 Months

48 Months

60 Months




  • The Non-Chargeable warranty period, Cozy Coir will repair and replace, at no charge the product that proves to be defective according to the Company.
  • The Chargeable Warranty Period, the customers have to bear the cost of transportation (both to and fro) if the product is to be repaired or replaced.



To obtain warranty services, the customer must comply with the following conditions: 

  •  Retain the warranty card, brand tags on the mattress, and purchase invoice. 
  • Submit proof of the issue to Cozy Coir along with invoice and warranty card.
  • Our Team will do a confirmation call and arrange for pickup from your location,
  • Cozy Coir to inspect the received product and confirm the status
  • Cozy Coir will repair the mattress or provide replacement if repair is not possible
  • Cozy Coir will ship the mattress back to your location. 
  • The product features, specifications, and warranty terms are subject to change without any notice.
  • The warranty period of the replaced product shall be automatically reduced for the balance period, as computed from the date of its first purchase.
  • The decision of the company regarding the nature of defect and applicability of this warranty will be final.
  • The company can repair or replace the defective inside bare mattresses. New cloth cover shall be charged extra.
  • Disputes, if any are subject to Delhi jurisdiction only.